Our Terms of Trade follow industry best-practice.

You can read our full Terms of Trade, below.

On this page:

Onsite Consultancy Charges Offsite Consultancy Charges Privacy & Security of Customer Information
Telephone Support Payment Terms Overdue Accounts
Ownership Of Goods Warranty Quotation & Pricing Notes
    CNS Managed Services Acceptable Usage PolicyCNS Services Acceptable Usage Policy (PDF, 15KB)

Onsite Consultancy Charges

Charges for onsite consultancy and technical work depend on the level of expertise required and time of day the work is to be performed. Work performed after normal business hours or for urgent callouts will attract higher rates.

Normal business hours are: Monday to Friday 08:00 to 17:00 excluding public holidays. Minimum charge of 1 hour, with subsequent time rounded up to the nearest 0.1 of an hour.

Urgent callouts have a minimum charge of 2 hours, with subsequent time rounded up to the nearest 0.1 of an hour.

Time charged is calculated from leaving Computer & Network Solutions Ltd office to returning to Computer & Network Solutions Ltd office. This covers travel costs in the greater Auckland area. For longer distances a separate charge is made for travel recovery, by prior arrangement.

Offsite, Remote Control, Telephone Support Consultancy Charges

Offsite work during normal business hours attracts a minimum charge of 0.5 hour, with subsequent time rounded up to the nearest 0.1 of an hour.

Offsite work performed outside of normal business hours (and by prior arrangement) attracts a minimum charge of 1 hour, with subsequent time rounded up to the nearest 0.1 of an hour. A higher hourly rate applies.

Urgent out of hours offsite work attracts a minimum charge of 2 hours, with subsequent time rounded up to the nearest 0.1 of an hour. A higher hourly rate applies.

Please note: For very short telephone calls and/or very short remote control sessions, the charges may be waived at the discretion of Computer & Network Solutions Ltd.

Privacy & Security of Customer Information

Computer & Network Solutions Ltd. respects the privacy of our customers. We do not give out customer information to anyone without your prior written consent by email, fax or letter.

We use state of the art technology to keep our customers information secure. This includes MailMarshal email content filtering, Microsoft Windows Server 2003 network security, SonicWALL ICSA certified firewall, anti virus software and other security technology.

Often during the course of our work we learn customers sensitive information including administrator passwords, firewall setups, financial systems, etc. This information is kept in the strictest of confidence and is not divulged without the express written consent of the customer.

Telephone Support

We will, and do help people on the phone as best we are able. Short calls, less than 10 minutes, we have never charged for.

Where a customer has requested special support, or a long telephone call and/or involving toll costs, we charge at our standard consultancy rates plus toll/cellphone costs where applicable.

Payment Terms

Our standard payment terms are strictly payment on delivery for all hardware and software items unless otherwise arranged. Consultancy & installation charges are 7 day payment terms.

20th of the month following payment terms are available by prior written arrangement.

Overdue Accounts

In cases of non-payment, interest shall be payable by the purchaser on all amounts overdue at the rate of 2 percent per month or part thereof from the date payment was due to the date of payment. This interest then forms part of the total amount due. On subsequent months or part months thereof where payment is still overdue, 2 percent interest is to be added to the total amount outstanding which includes any previous interest charges and costs and expenses incurred in collection of overdue payments. The purchaser shall on demand reimburse Computer & Network Solutions Ltd. for all costs, expenses or other sums reasonably incurred in this.

Ownership of Goods

All goods remain the property and title of Computer & Network Solutions Ltd. until paid for in full. The customer agrees that if payment becomes overdue, Computer & Network Solutions Ltd. and its agents may recover all goods and enter the customers premises for that purpose.

Consumer Guarantees Act - 1993
Goods and services sold for business purposes are not covered by the consumer guarantees act 1993.

Warranty

All goods are warranted by the original importer & distributor or manufacturer. Unless specifically stated - all warranties are return to base. This means the item(s) must be returned freight paid to Computer & Network Solutions who will forward the item(s) to the respective importer & distributor or manufacturer for repair or replacement. Onsite service where you do not have an onsite warranty is charged for at our standard consultancy rates.

Warranty only covers hardware. It does not cover software installation, setup and configuration. Installation, labour & consultancy charges are not part of a hardware warranty. You must implement a protection system (backups, power protection, UPS, hard disk mirroring, RAID, anti virus software and system, firewalls, etc) that will recover your software setup, data and configuration that is consistent with your needs. To do this, you need to plan for disaster recovery and identify your needs before a disaster happens.

Quotation & Pricing Notes

Quotations are as accurate as possible as at the date issued. We cannot hold this or any other pricing estimate or quotation given valid for any time period. Our prices are based on costings from our suppliers which can and do change. Therefore all prices quoted are subject to change without notice.

Whilst all reasonable care has been taken in preparing our quotations, errors and omissions are possible. Costings are prepared on the basis of information supplied to Computer & Network Solutions. If this information is inaccurate, our quotation may also be incorrect.

Estimates on the number of hours to set-up & install a computer system depend on many variables:

 

Last updated: November 2008